Last updated: August 28, 2026
If you are unhappy with a paid subscription, contact us within 7 days of being charged and we will review your request. Refunds are issued at our discretion and are typically granted for billing errors, duplicate charges, or service unavailability.
New accounts may start on a free trial or free plan. No payment is collected during a free trial, so no refund applies until you upgrade to a paid plan.
You can cancel a paid plan at any time from Settings. Cancelling stops future billing; we do not provide prorated refunds for the unused portion of a current billing cycle unless required by law.
Delivery and COD charges collected by Pathao, RedX, Steadfast or other couriers are governed by each courier's own refund and claims process, not by Delivery Manager BD. We can help you locate the right contact if a delivery issue needs to be escalated to a courier.
To request a refund, please contact us with your account email and the reason for your request. We aim to respond within 3 business days.