Privacy Policy — Delivery Manager BD

1. Introduction

Delivery Manager BD ("we", "us", "our") provides order, COD and courier management tools for F-commerce and online shops in Bangladesh. This policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

Account details: name, email, phone, shop name, shop type and address.
Order data: customer names, phone numbers, delivery addresses and order contents you enter into the platform.
Courier API credentials you provide to connect Pathao, RedX or Steadfast.
Usage data such as login times and pages visited, used to improve the product.

3. How We Use Information

To operate your account and provide order, COD and courier management features.
To book and track deliveries through your connected courier accounts.
To send service notifications, such as order status or COD reconciliation updates.
To respond to support requests submitted through our Contact page.

4. Sharing of Information

We share order and delivery details with the courier services (Pathao, RedX, Steadfast) you connect, solely to fulfil deliveries you initiate. We do not sell your data or your customers' data to third parties.

5. Data Security

We take reasonable technical and organisational measures to protect your data, including encrypted password storage and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain account and order data for as long as your account is active, or as needed to comply with legal obligations and resolve disputes.

7. Your Choices

You can review and update your account information at any time from Settings. To request deletion of your account or data, contact us using the details on our Contact Us page.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact Us

If you have questions about this Privacy Policy, please contact us.